Shipping Policy

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Superstar Shipping Policy

Thank you for shopping with Superstar Parts. We aim to deliver your orders quickly and safely across Pakistan and beyond. Please read our shipping policy carefully to understand our process and terms.

1. Shipping Coverage

  • We currently ship orders all across Pakistan.
  • For international shipping requests, please contact us at info@superstarmotorcycle.com before placing your order.

2. Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • We will notify you if there is any unexpected delay in processing your order.

3. Delivery Time

  • Estimated delivery time within Pakistan: 3–7 business days.
  • Remote areas may take an additional 2–3 days for delivery.
  • International deliveries (if applicable) vary depending on location and courier service.

4. Shipping Charges

  • Shipping charges are calculated at checkout based on your location, order weight, and courier rates.
  • Occasionally, we may offer free shipping promotions — details will be announced on our website and social media.

5. Order Tracking

  • Once your order is shipped, you will receive a confirmation email or SMS with your tracking number.
  • You can use this tracking number on the courier’s website to monitor your shipment’s status.

6. Delays & Responsibility

  • Delivery times are estimated and may vary due to factors beyond our control, such as courier delays, weather conditions, or customs inspections.
  • We are not responsible for delays caused by third-party couriers or incomplete shipping information provided by the customer.

7. Damaged or Lost Packages

  • If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product.
  • We will investigate with the courier and arrange a replacement or refund if applicable.
  • Superstar Parts is not liable for packages lost due to incorrect shipping addresses provided by the customer.

8. Change of Address

  • If you need to change your shipping address, please contact us before your order has been dispatched.
  • Once the package has been shipped, we cannot guarantee address changes.

9. In-Store Pickup (if applicable)

  • Customers in Hyderabad may choose in-store pickup at our head office.
  • You will be notified once your order is ready for pickup.

10. Contact Us

If you have any questions about shipping or delivery, please contact our support team:

  • Email: info@superstarmotorcycle.com
  • Phone: +92 311 165 5557
  • Address: Head Office: G-4, Hashmi Colony, Near Zeal Pak, SITE, Hyderabad - PAKISTAN.

Last Updated: October 2025